Services & Fees

Cloud Clinic by Avive is a private practice. Our current fees, and Medicare rebates, are detailed below.  Please refer back to this website for current fees and policies.

Initial appointment (296) for adults

Appointment Type

Cloud Clinic Fee

Medicare Rebate

Wait times

296 | Telehealth item #92437
Initial Appointment

45-60 minutes

$684

$262.10

2-3 weeks

Includes treatment for anxiety, depression, mood disorders, psychoses, OCD, PTSD, personality disorders, bipolar disorder and schizophrenia. Includes bookings for Continuity of ADHD Care

296 | Telehealth Item #92437 Initial Appointment ADHD 45-60 minutes

$890

$262.90

4-6 weeks

Important note: it is not guaranteed that an ADHD diagnosis will be made during your initial appointment. The ADHD fee allows for additional review time prior to your appointment and is non-refundable where a diagnosis is not made.

296 | Telehealth Item #92437 Initial Appointment ASD 45-60 minutes

$684

$262.10

4-6 weeks

Follow-up appointments for adults

Appointment Type

Cloud Clinic Fee

Medicare Rebate

Wait times

304 | Telehealth Item #91829 Follow up Appointment All bookings 30 minutes

$390

$134

4-6 weeks

291 Appointments for adults.

This service includes bookings for our 291 Shared Care Model and General Psychiatry Appointments.  A bulk-billed service for a 291 assessment is available for Australians (incl. rural DVA) living in MM2 and above locations if you have not used a 291-item number in the preceding 12 months (365 days). Learn more Health Workforce Locator

Appointment Type

Cloud Clinic Fee

Medicare Rebate

Wait times

291 | Telehealth Item #92435 Initial Appointment 45-60 minutes

$684

$455.60

4-6 weeks

293 Appointments for adults.

Appointment Type

Cloud Clinic Fee

Medicare Rebate

Wait times

293 | Telehealth Item #92436 Follow up Appointment *After 291 – New Referral Required* 30 minutes

$428

$284.80

4-6 weeks

Following are the fees for children and adolescents

Appointment Type

Cloud Clinic Fee

Medicare Rebate

Wait times

Initial Child Appointment 45-60 minutes

$790

$262.10

2 -3 weeks

Initial Parent Appointment 45-60 minutes

$790

$184.80

2 - 3 weeks

Follow-up Appointment
All bookings
30 minutes

$390

$134

2- 3 weeks

Payment

To confirm an appointment a credit card must be used to secure the booking.

A 25% booking fee will be charged at appointment confirmation.

Full payment will be deducted from the payment method on file 7 working days prior to the appointment date.

If your payment is declined by your card issuer and you do not arrange payment manually by the due date, your appointment will be cancelled and your deposit forfeited.

See our cancellation policy.

ADHD

Queensland now accept 291 referrals for ADHD assessments

We now accept 291 referrals for ADHD assessments in Queensland under our Shared Care Model Assessment pathway.

Under this model, the assessment is completed by the psychiatrist, with ongoing prescribing and medication management intended to occur in partnership with your GP once clinically appropriate. This pathway is designed for patients whose GP is willing to participate in shared care and ongoing management.

Queensland referrals are currently being accepted under this pathway.

In some states, psychiatrists are required to prescribe and monitor ADHD medications until stability is reached, which may not be suitable for a one-off assessment model.

Self-Assessment Forms
For ADHD initial consultations, all required self-assessment forms must be completed and uploaded to either your patient portal or via email before an appointment can be offered.

Please note
Once medication stability is reached, your psychiatrist can transfer care to your GP who has agreed to act as Authorised Prescriber can provide ongoing medication scripts.

Typically, it takes 4 – 5 appointments (including 1 initial appointment) spread across 1 to 2 years to reach medication stability.

Rural and remote Australians

A bulk billed service for 291 (non-ADHD) is available for Australians living in MM2 and above locations if you have not used a 291 item number in the preceding 12 months (365 days).

To check your eligibility, enter your address into the Health Workforce Locator and check the 2019 result for the “Modified Monash Model”.

Patients may be liable for gap fees if their residential address changes and they are no longer eligible under MM2+ criteria.

Rural DVA patients are also eligible for bulk billed services.

For any subsequent 293 follow-up appointments, a new referral from your GP will be required.

A credit card is required at the time of appointment confirmation, with a cancellation fee held against the booking. This fee will not be charged where appointments are attended or managed in accordance with Cloud Clinic by Avive’s cancellation policy.

Medicare rebates

To be eligible for Medicare reimbursement patients must hold a current referral from their GP or specialist. GP referrals must be dated within 12 months of your appointment, and specialist referrals within 3 months.

If you have seen a psychiatrist in the last 12 months you will need to confirm with Medicare the rebates available to you.

Please be advised that you must be in Australia to be eligible for rebates, and requests for rebates are monitored by Medicare.

Cloud Clinic by Avive is unable to procure new referrals on behalf of patients or backdate rebates.

Rebate processing

Medicare rebates will be processed the working day following your appointment. Medicare takes up to 72 hours to process rebates and will deposit rebates directly into your nominated bank account.

If you do not receive your rebate, please contact Medicare directly to check your eligibility and confirm your account details.

Medicare rebates are unable to be processed for cancelled bookings.

2026 Medicare Safety Net thresholds

Please refer to Services Australia for further information on how the Medicare safety net may lower your out-of-pocket costs.

- General individuals and families: $2,699.10
- Concession & Family Tax Benefit Part A families: $861.20


We strongly encourage you to check your eligibility for the Medicare Safety Net, as it can make a significant difference to your out-of-pocket costs over the year.

Family Safety Net
Families need to register with Medicare to combine their out-of-pocket costs. This is not automatic, even if everyone is listed on the same Medicare card.

How it helps
Once your annual threshold is reached, Medicare may cover 80% of your out-of-pocket costs for eligible out-of-hospital services (up to Medicare benefit caps), in addition to your regular rebate.

This applies to all eligible out-of-hospital Medicare services, not just those provided at our clinic.

Example
For a standard $390 review consultation with a $134 Medicare rebate, your out-of-pocket cost is $256.

Once you have reached the Medicare Safety Net threshold for the year, Medicare may cover 80% of this gap, reducing your out-of-pocket cost to $51.20 per review consultation.

Important information
Payments to GPs, specialists and other Medicare-claimable services all count toward your Safety Net threshold.

The Safety Net threshold resets on 1 January each year.

Cancellation Policy

Cancellations made less than 7 working days prior to the appointment date and time will incur a $200 cancellation fee if the booking is unable to be filled.

Cancellations made between 6 and 2 working days prior to the appointment time will be charged 50% of the booking fee.

Cancellations less than 2 working days prior to the appointment time, and no shows, will be charged the full appointment fee.

This cancellation policy applies to 291 and rural DVA appointments, where cancellation fees will be charged to the credit card on file.

Cancellation fees are ineligible for Medicare rebates.