Attending your appointment

If you have a booking, please read the information below carefully to ensure you’re ready for your telehealth appointment. This includes what to prepare, how to join your telehealth session, and what to expect. Fees apply for late cancellations or missed appointments. Click Attend Appointment to enter the waiting room.

Dr Ben Wakefield

Dr Benjamin Wakefield

Attend appointment
Dr Daniel Wysoczanski profile photo

Dr Dan Wysoczanski

Attend appointment
Dr Elizabeth Wasowicz profile photo

Dr Elizabeth Wasowicz

Attend appointment

Tips for your appointment

Join early - Please enter the telehealth waiting room 5 minutes before your scheduled time.

Your psychiatrist will begin at your appointment time - They will start the session at the time booked.

If you don’t join or if you're not in the waiting room or have technical issues, your psychiatrist will:

  • Call your mobile (as listed in your patient profile) up to 3 times
  • Please remain online during this time
  • Send a link to an alternative video platform if needed
  • After 20 minutes or if no contact is made within 20 minutes, the appointment is considered missed, and the full fee will be charged to the credit card on file.
Lady contacting Avive on a mobile device

How do I enter my telehealth consult?

First, ensure you are in a quiet place, with access to a camera, microphone and speaker....

Second, click on the Attend Appointment button above for the doctor you have your appointment with.

To learn more about what to expect, please watch this short video.